Skip to main content
Home
COMbox with ETKA/PET2/pl24connect - Troubleshooting Guide

COMbox Section

Step 1: COMbox and – if applicable – Messenger installed on the 24/7 system
Step 2: COMbox Settings can be opened
Step 3: Technical User was created
Step 4: Firewall ports are unblocked on the 24/7 system
Step 5: Order form folder(s) of the COMbox can be reached by ETKA/PET2/pl24connect
Step 6: Brand was configured in COMbox
Step 7: Orders are downloaded automatically in pl24connect
Step 8: COMbox and Messenger can be updated
Step 9: An e-mail is sent for technical problems
Step 10: An e-mail is sent for the escalation of unprocessed orders

Search

 

Navigation

Show — Navigation Hide — Navigation
  • Start
  • Chart ETKA/PET2
  • Chart pl24connect
  • Table of Content
  • COMbox Section
    • Step 1: COMbox and – if applicable – Messenger installed on the 24/7 system
    • Step 2: COMbox Settings can be opened
    • Step 3: Technical User was created
    • Step 4: Firewall ports are unblocked on the 24/7 system
    • Step 5: Order form folder(s) of the COMbox can be reached by ETKA/PET2/pl24connect
    • Step 6: Brand was configured in COMbox
    • Step 7: Orders are downloaded automatically in pl24connect
    • Step 8: COMbox and Messenger can be updated
    • Step 9: An e-mail is sent for technical problems
    • Step 10: An e-mail is sent for the escalation of unprocessed orders
  • Messenger Section
  • ETKA/PET2 Section
  • pl24connect Section
  • Additional Solution Steps

Language

  • English
  • Deutsch

© LexCom Informationssysteme GmbH
Imprint